ProjectStack respect your privacy and takes it very seriously. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site (projectstack.co.uk) and how we use cookies on our websites. We do update this Policy from time to time so please do review this Policy regularly.
Scope of Privacy Policy purpose and how it applies.
This privacy policy applies between you (“you”, “your” and “yourself”), the user of the website, whether you are a customer or an expert or a combination of both and ProjectStack (“we”, “our” and “us”) the owner and provider of this website.
This Privacy Policy explains the data we collect from you, either directly or indirectly, why and how we use it. It explains how we protect your personal information, and the rights you can make about the information we collect and the way in which we use it.
We will only use your data when the law allows us to and comply with data protection law. Please read this privacy policy carefully.
How is your personal information collected?
We collect data in the following ways:
- Is given to us by you
- is collected indirectly
Data that is given to us by you
Projectstack.co.uk will collect your data in a number of ways, for example:
- information collected from our website or landing page, by telephone, post, e-mail or through online forms and surveys;
- when you use our services by signing up for an account;
Data that is collected indirectly
When you visit our website or landing page, we will collect your Data through automatic data collection technology, for example:
- We may collect automatic information about your visit to the Website. This information includes your IP address, the date, times and pattern with which you access the Website and the way you use and interact with its content. We use this data to improve our Website and our service offerings.
Information we collect and hold about you
We will only collect personal data from you that we consider to be necessary in the context and purpose in which it’s given.
Through your use of our services we may also collect personal data from you. The personal information we may collect, store, and use:
- Personal and contact details e.g. name, date of birth; telephone number, email address, postal address, billing address;
- Business details e.g. trading name, legal name, directors;
- Account details e.g. username and password;
- Business type and payment details;
- ID documents e.g. drivers’ licence or passport;
- Proof of ability e.g. skill-based questionnaires, Gas Safe registration, plumbing qualifications, evidence of work done etc;
- Communications e.g. when you participate in the messaging system on our website with other users or when you participate in polls or surveys, give or respond to a review, contact us with a question;
- Information you voluntarily provide, including data you give in order to use our service such as approximate geolocation, images, video’s or documents you may upload as part of a listing or request;
Information we may collect through other sources include:
- personal details e.g. name;
- business details e.g. trading name, legal name, directors;
- publicly available background information e.g. bad press or reviews on other sites about tradespeople;
- unsolicited complaints from third parties;
- details about your advertising preferences e.g. interaction with online advertisements;
How we use your information
Information may be used for the following reasons:
- Internal record keeping to enable us to comply with contractual obligations to you such as verify your identity when you access and use our Services and to ensure the security of your personal information;
- To communicate with you via email, post or telephone in order to deliver the service you requested;
- To improve our overall performance of our services;
- We analyse your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback or creation of new accounts for banned users, intellectual property infringement claims, violations of law or our Terms and Conditions;
- Contact you by email of marketing materials that may be of interest to you; For example, we may contact you by email or other means of electronic communication to inform you about our services, invite you to take part in a survey, inform you about time sensitive deals, business activities, events and changes to our services unless you opt-out;
Who we may share your data with
We may have to share your data with trusted third parties, including third-party service providers and other entities. We require third parties to respect the security of your data and to treat it in accordance with the law.
We may share or disclose information with the following types of third parties:
- Our employees, contactors and other professional advisors;
- Suppliers – ProjectStack works with a variety of third-party suppliers to perform services such as website hosting, telephone and email communications. We share your personal data as necessary to complete any transaction or provide a product or service you have requested;
- Legal and Regulatory Bodies to comply with the law;
- Consultants and professional advisors including legal advisors, auditors and accountants;
- Business partners and joint ventures;
- A prospective seller or buyer of our business and their advisors;
- Insurers;
- Courts, court-appointed persons/entities, receivers and liquidators;
- Third parties where necessary to comply with a legal obligation, to enforce a contract or to protect the rights, property or safety of our employees, customers or others; and
- To governmental departments, local government, statutory and regulatory bodies including (in the UK) the Information Commissioner’s Office, the police and Her Majesty’s Revenue and Customs.
Data Security
We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all users & experts to help us prevent fraudulent activity e.g. trying to open multiple accounts.
Your rights over your personal information
You may, in certain circumstances, have rights regarding the personal information we hold about you. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal information. You may request to receive a portable copy in a usable electronic format of your personal information.
We encourage you to contact us at the contact information at hello@projectstack.co.uk to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.
Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies.
If you would like to discuss or exercise any rights you may have, please contact us at hello@projectstack.co.uk. If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the UK data protection regulator, the Information Commissioner’s Office.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Privacy Policy Changes
We reserve the right to update this privacy notice at any time and update this page accordingly. When visiting our website or using our services after any modifications have been made to this policy will constitute your acceptance to the updates and modifications.